These few days I was asked to work 12-8pm shift due to the muslims for buka puasa-ing. So apparently, the whole FO department there's only 4 persons who aren't puasa-ing. So two persons handle baggy and two persons handle front desk. It's already 8pm so I said to my manager "Ms. Christine, I go back first ah," then she said "Okok, but help me handle this guest first," So I said fine. When I was handling them, the phone rang. And the conversation went....
Me:Salam sejahtera, reception.
'Sam pat' guest: Halo! ok! Dengar sini a! Lu tau ini bilik nombo apa a?!
(Looking at the phone)
Me:288? (two eight eight?)
'Sam pat' guest: 288?! (DUA LAPAN LAPAN?!)
(Look again)
Me: O. Sorry sir. 208 (two 'o' eight)
'Sam pat' guest: Ha! Kamu tau bilik ini apa masalah a?
(bubbles going up from my head)
Me: I'm sorry sir. I don't know.
'Sam pat' guest: (sighing) Saya tidak mau ulang begitu banyak kali! Jangan buat saya puta sana sini bolehka? Saya suda bagitau banyak kali sama tak tau berapa olang suda o! saya tidak mau ulang banyak kali o! Dengar a! Saya punya bilik dari pagi tak ada olang cuci! Tandas tak ada olang cuci! Itu sampah tak ada olang angkat! Mana sudah itu olang cuci?! Suda lali a?!
(So blur but still have to handle first)
Me: Sorry sir, I'll ask the housekeeper to clean it for you. (Cannot change language already -_-")
'Sam pat' guest: Kamu jangan cakap cakap itu english sama saya. Saya punya english tak belapa bagus punya a!
Me: O. Okay. Jadi bilik encik sudah satu hari tak cuci yaka?
'Sam pat' guest: Yala! Saya kelua tadi jam 3 sampai sekarang pun blm ada olang datang cuci lagi. Ha! Pigi mana sudah itu olang?
Me: Adakah encik letak itu DND sign?
'Sam pat' guest: Saya ada letak itu itu itu ma.. (huh?)
Me: Itu please make up my bed sign ka?
'Sam pat' guest: HA! tapi tak ada olang datang pun! Ha! Saya kelua pun ada nampak itu olang cuci bilik punya ma. Kenapa tak ada cuci bilik saya? Kamu tau saya siapa ka? Saya itu BVC punya member lama sudah o! Kamu jangan main main sama saya o! (I don't give a damn though)
Me: Okay. Minta maaf encik. Saya akan call housekeeping suruh mereka bersihkan bilik encik sekarang. Saya akan call encik balik lepas seminit.
'Sam pat' guest: Mau saya tunggu seminit lagi a?! Saya suda tunggu lama lo. Saya mau mandi pun tak boleh lo c-kalang. Itu itu tuala pun tak ada olang tukar kasi saya. Ha! Saya mau guna apa lap o? Ei, saya dengan anak-anak saya pun belum mandi lagi o. Semalam saya call itu olang suru bawa tuala, itu bantal sama itu itu (asking the wife) 那个叫什么啊？(What is that called?) Ah! Itu BLANKET! -_-"
Me: Okay. Saya akan call-
'Sam pat guest: Lagi lagi! Jangan letak itu telepon dulu. Saya belum habis cakap lagi. Sama itu a, itu klau kita sudah itu checkin a, kalau kita sudah masuk itu bilik bukan ada buah makan punya ka. Ha! Kenapa c-kalang tak ada sudah? Mana sudah pigi itu buah? Itu olang cuci bilik suda culi makan a?! (wth?)
Me:..........
'Sam pat' guest: Nanti a, saya ada dua malam lagi di sini. Saya balik pigi itu KL saya misti akan complain sama itu HQ punya manager. Haiya, saya bagitau la. Kalau itu tak cukup olang cuci bilik a, suru kamu punya itu tauke VINCENT TAN panggil banyak plang lagi la. (ARGH....)
Me: Okay encik. Saya akan panggil orang cuci bilik encik sekarang-
'Sam pat' guest: Sama satu lagi. Jangan letak telepon dulu (-_-") Itu kamu punya servit itu macam punya a? Kamu tidak malu punya ka?! Sama itu pillow a. Aiyo! hitam butul o. Mau saya bawa pigi itu lobby kasih kamu tengok a? (Ms. Christine: 拿来啦! Bring here la) Okay. C-kalang a, saya mau pigi makan dulu. Lepas setengah jam kamu datang cuci. Saya masi boleh guna itu tuala lama punya, tak apa. Nanti lepas setengah jam kamu datang cuci bilik saya a! Sapa kamu punya itu manager?
Me: Siapa kami punya manager? (Looking at Ms. Christine. She looked so pek chek.) Ms. Christine.
'Sam pat' guest: Ms. Christine? Itu cina a?
Me:Ya ya. Yang itu cina.
'Sam pat' guest: Klau saya ada masalah, saya bole cali dia la.
Me: Ya. Jadi nanti lepas setengah jam saya suruh housekeeping pergi bersih bilik encik ya?
'Sam pat' guest: Lepas setengah jam a. Bawa sekali itu tuala, blanket, sama itu pillow. Mau besi punya ah.
Me: Okay encik. Lepas setengah jam.
'Sam pat' guest: Okay. Thank you. (And he hung up the phone.)
And that's how it went for almost 2o minutes because he was saying the same thing over and over again. And he was so rude that he had to cut my sentences MOST OF THE TIME! My manager also got pissed off because it was his fault because instead of putting the sign "PLEASE MAKE UP MY ROOM", he put "DND" sign! Even after one hour he left, the "DND" sign was still on. It's so obvious that it's his fault! Even after the conversation, Ms. Christine still went and talked to him personally for about an hour. My goodness!! He just wouldn't want to shut up. After that, my rooms division manager, Mr. Rizal called me in and asked to repeat the whole conversation. He was laughing at how fussy was the guest and I told him that honestly, I was glad that it happened to me because it's an experience for me. Mr Rizal said it's because I would have something to write on my report. -_-" Nah....
I couldn't believe that it's the resort's fault. So I went and looked for Yen Wei to ask whether she knew about this. "Even until four pm the DND sign was still on! We met the wife and she asked us to quickly clean her room because her husband was vbery furious." We knew that it's his fault but what to do? He's the guest and we're the service provider. "Customers are always right" They are misusing their rights! Apple 姐 said that he's 'CINA BUKIT' because he complained to her as well on the day he checked in. Saying that he wanted to have his room upgraded and bla bla bla. He thought he was the only BVC member of the resort. It's his problem and yet he wanted to make it such a big fuss. Like Mr. Rizal said "You're finishing your training soon and now only you are facing this kind of problem." Yea.. I agree.
